Our Retailers Share

julzanimalhouz

The freezer in Julz Animal House, a great store in Marysville, Washington!

In this week’s blog, we are going to be sharing some stories we have gathered from retailers around the country who have helped pet parents switch to Steve’s Real Food through their advice, research, and especially, their willingness to care.  See why more and more people are switching to raw, thanks to the hard work of retailers who are making a difference:

Customer Convinced That Kibble is Best

“A few weeks ago I had a new customer come in looking for Nutro.  I told her I was happy to special order it, but that I didn’t stock it.  She asked why not, as she understood it to be the best food, and I explained it didn’t meet our quality standards.  She said her dog was doing great on it but had bad breath, itchy skin, and joint pain.  This led to a review of ingredients and a discussion of minimal processing and the absence of enzymes in kibble.

We reviewed options of premium kibble and raw.  She was skeptical that raw could improve her dog’s issues and was worried about the lack of convenience.  I suggested we work towards 1 meal raw, 1 kibble, then reassess in a month.

She returned a few days ago thrilled to report  one box of Steve’s chicken later, her dog has noticeably better breath, more energy, and was less itchy!  She plans on transitioning to 100% raw when she returns from traveling!”

Bassett Hound with Allergies and Weight Issues

Cute dog and kitten isolated on white

“I recently had a customer come in and ask me to recommend a diet for her dog.  The dog is a three-year-old basset hound mix who suffers from allergies.  The symptoms of his allergies include lethargy and excessive paw licking.  The dog is also a few pounds overweight, and because he is a basset she wants him to lose weight so as not to put unnecessary pressure on  his spine.  She had previously been feeding the dog a high-quality kibble but speculated that the dog was allergic to chicken and was looking for a new protein.

I recommended that she try a more novel protein like pork, duck or rabbit and encouraged her to consider a raw diet.  I explained to her the myriad benefits of raw feeding and told her about my own experiences with feeding my dog and my cats a raw diet.  She was not quite sold on the idea of feeding raw, mainly because of the cost, so I encouraged her to start slow by adding some raw goat’s milk to her dog’s kibble, explaining to her that goat’s milk is a powerful anti-inflammatory agent as well as an excellent source of raw nutrition packed with enzymes, vitamins and minerals essential for good health.  She was impressed by the effects of the goat’s milk on her pup’s allergies and decided to give raw feeding a shot.

This experience taught me the importance of being able to read your customers; this customer was still skeptical after I explained to her that the cost of feeding raw is offset by the money saved in the long run (through less frequent illness/vet visits), so I had to take another approach – recommending the inexpensive raw goat’s milk to give her an easy introduction into the world of raw feeding.  Once she got a taste of just how much raw feeding could improve her dog’s health and quality of life, she was enthusiastic about the prospect of transitioning to a fully raw diet, regardless of the cost.”

Cairn terrier dog playing with his ball a sunny day in may. ** Note: Visible grain at 100%, best at smaller sizesSteve’s Real Food’s Convenience Helping To Convert a Kibble Customer

“I had a customer come in and said he was looking for an organic dog food without any poultry in it.  His vet thought his dog had a poultry allergy and they wanted something to help with her itchy skin.  I asked him if he was set on a kibble or if he would be open to trying a can or a raw food for her.  He told me that he just wanted what was best and would help his dog the most.  I told him that without a doubt that would be a raw diet.

He had several concerns about feeding raw; cleaning, remembering to thaw and then, of course questioning whether or not it was organic.  I addressed his issues one by one; first explaining that cleaning the bowls should be simple enough; done daily just like your own dishes.  I told him that the Steve’s nuggets were great because you could serve them straight from the freezer, or he could do patties and thaw a few at a time.  Lastly, I explained that even though it was certified organic, it was much less processed and would be much closer to organic than any kibble would be.  He ended up leaving with a box of patties and a bag of nuggets in case he forgot to thaw a patty”

 

Many thanks to the retailers who work every day to bring the best knowledge and products they can to their customer’s pets. They are the best!

Google Review

  • My dogs LOVE their new food!! I used to feed them dry kibble and they would leave their food in the bowls for 2 days before they would eat. Now they wake me up in the morning ready to eat. They also have so much more energy, they act like they are puppies again. The customer service is awesome! Too bad all companies don't have this kind of service. I will continue to buy Steve's Real Food for my dogs.

    Kelley Dillon Avatar
    Kelley Dillon
    11/18/2017
  • CONVENIENT, RELIABLE, DOGS LOVE THE FOOD I switched my dogs to a raw diet about 2 months ago. My older dog was panting a lot and he had a potato sized growth on his shoulder. The growth is now the size of an egg and his excessive panting has stopped. My younger dog was overweight despite the fact that she was very active and on a strict low calorie diet. She has slimmed down quite a bit.

    Trish C Avatar
    Trish C
    10/22/2017
  • We were skeptical of feeding raw. Finally we decided to take the plunge. The first surprise was, my dogs loved it. And the goat milk yogurt is a complete hit! They all love it. We had one small issue with the shipping and after one email everything was taken care of. But now that it's been several months we have noticed many other things. None of my dogs chew on their feet anymore. None of my dogs have itchy flaky skin anymore. And they are all pretty and shiny with tons of energy.

    Denise Moitoza Avatar
    Denise Moitoza
    8/12/2017
  • My dog was a picky eater and overweight. After 4 months of eating this raw diet he is almost at his recommended weight. I no longer have to coax him to eat by doctoring up his kibble. He eats the food as is and empties his bowl right away.

    Carrie Thompson Avatar
    Carrie Thompson
    12/10/2017
  • I wanted to give a shout out to Tara at the corporate office. She really went above and beyond! I had several questions about switching my dog over to raw food and the transition that's involved. She met with me in person and took the time to listen and gave me some great suggestions/feedback to my questions. She shared what her own dog went through and how raw dog food helped. Tara made me feel comfortable and was so kind and thoughtful to take the time out of her busy day to be so helpful. My dog is LOVING the food and has been transitioning very smoothly. Thanks so much for being so awesome, Tara. It meant a lot to me and because of the experience I had and the kindness you showed to me, I will continue to be a grateful customer and will recommend Steve's to all my fellow dog moms and dads.

    Susan Romney Avatar
    Susan Romney
    6/20/2018

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Steve's Real Food

2034 East Fort Union
Cottonwood , UT 84121
United States
801-432-7478